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Shipping & Returns

DOMESTIC SHIPPING (USA)

Through April 21, 2017, free shipping for orders from $70 using flat rate shipping (2 to 9 days depending on the destination) combine with promo code: SUPER70PC2017
Does not apply for over-sized or express shipping.

 

Weight total

Flat rate shipping (2-7 business days)

Next day (1 business day)
Poster Tube $3.00 $15.00
 Up to 1,50 lb $7.30 $46.00
1,51 - 5,00 lbs $14.90 $46.00
5,01 - 11 lbs $17.60 $46.00
11,01 - 55 lbs $26.00 $46.00
 
  • FLAT RATE SHIPPING BY USPS
Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you.
The Flat rate Shipping takes between 2 and 9 business days. If your shipment does not arrive on the guaranteed delivery date, we will refund the order upon its reception after we send you a return label.
 
  • NEXT DAY DELIVERY 
If we receive your order by 4pm Monday through Friday, you'll receive your order the next business day; orders placed Friday after 4pm through Sunday will arrive on Tuesday.
 

MIAMI AREA SHIPPING

  • Customer Pick-Up at our Coral Gables offices (FREE)
Buy online at your own pace and collect your purchase at our offices. When checking out, select "Customer Pick up" or "Click & Collect" in the shipping options. 
To collect your purchase at different days/times, please give us a call to make an appointment. We're here to accommodate you. 
Our storage is close however, we need to bring the articles to our offices early in the morning. Drop us a message so we make sure we have them ready when you come.
 
Our offices are located at 6915 SW 57th Avenue (Red Road), Coral Gables, Florida close by The Shops at Sunset Place.
Open M-F 9:00am to 6:00pm.  Sat. 10:00am to 2:00pm
After hours, Saturdays after 2.00 PM and Sundays, by calling for an appointment.
We have honored customer pick ups on a Saturday night after 10PM for urgent last minute presents and deliveries after 7pm!
Contact us by phone (786) 3072006 or by email using our Facebook Page messenger or the contact form
 
  • GREATER MIAMI - EXPRESS (Same day delivery)
If we receive your order by 5pm Monday through Friday, you'll receive your order the same day Monday to Sunday for 18$.
The package will be delivered by Winestoree team!
 

INTERNATIONAL SHIPPING

WINESTOREE has partnered with MyUS, the No. 1 international shipping service to bring your favorite brands to you. With MyUS, you will be assigned a U.S.-based address where your packages will be processed for shipping straight to your home country.

MyUS uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time and with negotiated rates.

To get started:
  1. Sign up with MyUS and get your MyUS address to use at checkout
  2. Shop online at US stores, and have your packages sent to your MyUS address
  3. MyUS will let you know when you package has arrived and allow you to create a shipment request for all your purchases
  4. Your shipments will arrive at your door in 2-4 business days
  5. All MyUS members receive a world-class customer service and express door-to-door delivery options. Can be cancelled or changed at any time!
If you are ordering multiple items at different online stores, make sure to select the "Premium Membership" for greatest savings!

 

INTERNATIONAL RETURNS AND EXCHANGES

1. Send us an email  to info@winestoree.com with the explanation of the return and include photos.
2. Once you receive the return acceptance, pack the items in their original packages. Note that in most cases, the pre-paid express carriers' labels are only valid in the US and you will need to pay the international return shipping fee.
3. Non-domestic exchanges or substitutions for purchased items are possible when you subscribe to the MyUS Premium Membership. 

Shipping rates by country can be calculated at https://www.myus.com/countries/
 

DOMESTIC RETURNS AND EXCHANGES

1. Send us an email  to info@winestoree.com with the explanation of the return and include photos.
2. Once you receive the return acceptance, pack the items in their original packages. Note that in most cases, the pre-paid express carriers' labels are only valid in the US and you will need to pay the international return shipping fee.
3. Please use the shipping carrier of your choice and send the package to us at:
WINESTOREE
Attention: Returns Processing
6915 SW 57TH Ave
Coral Gables, Florida 33143 USA

Items returned undamaged within 30 days of delivery will be refunded. Shipping fees are non-refundable. 
Too late? The Flat rate Shipping takes between 2 and 7 business days but it is not guaranteed, we will refund the order upon its reception after we send you a return label. USPS deliveries are out of our control. If you have stretch timelines, let us know in the information box available in the cart page.
For broken or damaged items upon reception, please send immediately a photo by email to info@winestoree.com and we will resend the item.
  • Domestic Exchanges
For exchanges or substitutions for purchased items, please contact our customer service. The undamaged and repacked items should be returned within the 30 days of the delivery to be replaced or exchanged. Please contact the Customer Service by filling the contact form with your order number to receive a return shipping label.

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